Business Name: 13 Melbourne Cabs

ABN: 20 369 227 809

CPVV Registration: DC717309

1. Introduction

Welcome to 13 Melbourne Cabs. These Terms and Conditions (“Terms”) govern your use of our booking services (including online bookings, phone bookings and third-party booking platforms) and your relationship with 13 Melbourne Cabs. By making a booking or using our services you agree to these Terms.

2. Definitions

• “We”, “us”, “our” means 13 Melbourne Cabs.
• “You”, “your” means the passenger(s), the person making the booking, or any person using our services.
• “Booking” means any confirmed request for transport made via our website, app, phone or third-party booking channel.

3. Bookings and Confirmation

• All bookings are subject to availability.
• A booking is confirmed once you receive a booking confirmation (email, SMS or phone confirmation) from us or our authorised booking partner.
• We reserve the right to refuse or cancel any booking where we reasonably consider it necessary (for safety, verification, or operational reasons).

4. Fares, Quotation and Payment

• Fares are calculated based on the applicable meter rates or pre-agreed fixed fares for specific services (for example, airport transfers or contractual quotes).
• Quoted prices are in Australian Dollars (AUD) and may not include tolls, parking, booking fees or other surcharges unless specified.
• We accept payment by cash, card, or other payment methods made available at the time of booking. Payment is due at the completion of the trip unless otherwise agreed.

5. Cancellation, Changes and No-shows

• Cancellations made within any specified free cancellation window will not incur a fee. If no free window applies, cancellation fees may apply.
• Failure to board the vehicle after the driver arrives (no-show) may incur the full fare plus any reasonable waiting or cancellation charges.
• We will endeavour to accommodate reasonable changes to bookings but cannot guarantee that changes will be accepted.

6. Passenger Conduct

• Passengers must behave respectfully towards drivers and other passengers. Illegal, abusive or threatening behaviour is prohibited.
• Passengers must not carry prohibited or hazardous items in the vehicle. We reserve the right to refuse transport of such items.
• Passengers are responsible for minors traveling with them, unless prior arrangements with the driver/operator are made.

7. Safety and Compliance

• All services are provided by drivers and vehicles that comply with applicable Victorian and Australian transport regulations, including CPVV requirements.
• We may collect information required for safety or regulatory compliance, and drivers may refuse transport where safety is at risk.

8. Liability and Insurance

• We maintain public liability and transport insurance as required by law. Where law allows, our liability for loss, damage or injury is limited to the extent permitted by applicable law.
• To the fullest extent permitted by law, 13 Melbourne Cabs is not liable for indirect, special or consequential loss arising from the use of our services.

9. Refunds and Disputes

• If you believe you are entitled to a refund (for example, overcharging, duplicate charges, or missed service), please contact us promptly with booking details.
• We will investigate refund requests in a fair and timely manner. Refunds, where approved, will be issued using the original payment method unless otherwise agreed.

10. Lost Property

• If you leave an item in one of our vehicles, contact us as soon as possible with details. We will make reasonable attempts to recover and return lost items.
• We are not responsible for loss of personal items left behind unless caused by our negligence and to the extent liability cannot be excluded by law.

11. Privacy

• We collect and use personal information for booking, safety, regulatory compliance, and operational purposes. Our handling of personal information is governed by our Privacy Policy.
• By using our services you consent to the collection, use and disclosure of personal information as set out in the Privacy Policy.

12. Third-Party Links and Services

• We may provide links to third-party websites or use third-party booking platforms. We are not responsible for the content, privacy practices or performance of those third parties.

13. Intellectual Property

• All content on our website and marketing materials (including text, logos and images) is the property of 13 Melbourne Cabs or its licensors and is protected by intellectual property laws.

14. Changes to Terms

• We may update these Terms from time to time. The current Terms will be published on our website. Continued use of our services after changes indicates acceptance of the updated Terms.

15. Governing Law

• These Terms are governed by the laws of the State of Victoria, Australia. To the extent permitted by law, you submit to the non-exclusive jurisdiction of the courts of Victoria.

16. Contact Us

• If you have questions about these Terms, bookings, refunds or lost property, please contact our customer support through the contact details on our website.

17. General

• These Terms constitute the entire agreement between you and 13 Melbourne Cabs regarding the services described, except where amended or supplemented in writing by us.
• If any provision is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect.

Disclaimer: This page provides general information only and does not constitute legal advice. For legal questions or a contract tailored to your business, consult a qualified legal professional.